Bilingual Case Manager, Refugee Reception & Placement

$43,680 - $49,920/Yr

Organization For Refugee And Immigrant Success - Worcester, MA

Full-time - Entry Level

Worcester, MA

Social Assistance

About the position

The Bilingual Case Manager for Refugee Reception & Placement at ORIS is responsible for providing intensive case management and support to newly arrived refugees and Special Immigrant Visa (SIV) holders during their initial resettlement period of 90 days. This role focuses on guiding clients through the resettlement process, helping them navigate barriers, and accessing essential services to achieve self-sufficiency. The Case Manager will address clients' safety, economic, housing, and social needs while advocating for their rights and facilitating referrals to community partners.

Responsibilities

• Provide culturally-appropriate, linguistically-appropriate, trauma-informed, respectful case management services to clients and families.
• Coordinate to provide and prepare appropriate housing for clients and families prior to arrival.
• Pick-up newly arrived clients from the airport, coordinate or provide a culturally appropriate meal, and conduct an initial home visit and safety check.
• Conduct the 24-hour home visit to begin developing strong rapport with clients, assess their needs, develop goals for the resettlement process, and address concerns.
• Secure transportation and interpretation for appointments as needed (ie: refugee health screening, school enrollment, benefits enrollments, etc.).
• Assist clients to complete forms and applications for public benefits and services.
• Facilitate comprehensive Cultural Orientation sessions to introduce clients to cultural and community expectations, and US laws and regulations.
• Maintain case notes and client files in an accurate, complete, and confidential manner.
• Complete all documentation, case notes, and reports thoroughly, to appropriate specifications, and within required deadlines.
• Network and develop relationships with community partners and other service providers.
• Participate in regular training, case review, and staff meetings.
• Perform other duties as assigned by the Worcester Site Director.

Requirements

• Proficiency in Arabic or Spanish required.
• Experience working across multiple languages and cultures, particularly with refugees or immigrant populations and individuals that have experienced trauma.
• 1-2 years of experience in social work, or other applicable human services positions.
• A minimum of 1 year of professional experience in direct service for diverse communities.
• Excellent written and verbal communication skills; able to communicate effectively and respectfully with clients with varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
• Ability to effectively and efficiently document and report on activities; excellent organizational skills and attention to detail.
• Familiarity with the local social services community.
• Ability to be self-directed, motivated, and an independent problem solver.
• Ability to organize and manage multiple client needs simultaneously.
• Ability to create and maintain healthy professional boundaries with clients.
• Valid driver's license with a clean driving record and reliable private vehicle.
• Proficiency with common computer software, such as Microsoft Word, Excel, and PowerPoint.
• Availability to work a flexible schedule, including evenings and weekends, if needed.

Benefits

• Dental insurance
• Health insurance
• Paid time off