Bilingual Community Manager

Acento Real Estate Partners - Frederick, MD

Full-time - Mid Level

Frederick, MD

Real Estate

About the position

Acento Real Estate Partners is seeking a highly organized and detail-oriented Bilingual Community Manager to oversee the operations of a 446-unit residential community located in Frederick, MD. This position is critical in ensuring the smooth operation of the property, maintaining positive relationships with residents, and efficiently managing administrative tasks. The Community Manager will be responsible for managing all aspects of the residential community, including leasing, maintenance, and resident relations. This role requires a proactive approach to property management, ensuring compliance with safety and cleanliness standards through regular property inspections. The Community Manager will handle resident inquiries, complaints, and requests in a timely and professional manner, coordinating move-in and move-out processes, conducting unit inspections, and managing security deposit returns. In addition to overseeing the collection of rent payments and ensuring timely processing, the Community Manager will collaborate with maintenance staff to address repair and maintenance needs promptly. Enforcing community rules and regulations is essential to maintain a safe and harmonious living environment. The ideal candidate will stay updated on Fair Housing regulations and ensure compliance in all interactions with residents. Acento Real Estate Partners values diversity in its workforce and aims to provide best-in-class service to multi-family communities located in Hispanic Markets and in the Workforce Housing space.

Responsibilities

• Manage all aspects of the residential community, including leasing, maintenance, and resident relations.
• Conduct regular property inspections to ensure compliance with safety and cleanliness standards.
• Handle resident inquiries, complaints, and requests in a timely and professional manner.
• Coordinate move-in and move-out processes, including conducting unit inspections and managing security deposit returns.
• Maintain accurate records of resident information, lease agreements, work orders, and other relevant documentation.
• Oversee the collection of rent payments and ensure timely processing.
• Collaborate with maintenance staff to address repair and maintenance needs promptly.
• Enforce community rules and regulations to maintain a safe and harmonious living environment.
• Stay updated on Fair Housing regulations and ensure compliance in all interactions with residents.

Requirements

• Fluent in Spanish
• 5 years of experience as Property Manager
• High school diploma or equivalent
• Strong knowledge of real estate, administrative procedures and practices
• Excellent conflict management skills to effectively resolve disputes between residents or with external parties
• Familiarity with legal administrative processes related to leasing contracts and eviction procedures
• Exceptional customer relationship management skills to provide excellent service to residents
• Strong organizational skills to manage multiple tasks efficiently
• Excellent written and verbal communication skills
• Proficiency in using property management software such as CMMS (Computerized Maintenance Management System) and OneSite
• Knowledge in Microsoft Office, Microsoft Teams, Adobe

Benefits

• $1,000 SIGN-IN BONUS! (conditions apply)
• Medical, dental, and vision insurance with Employer-paid Health Reimbursement Account (HRA)
• Short and long-term disability insurance
• Life insurance
• 10 vacation days
• 7 sick days
• 10.5 Paid holidays
• Employee Assistant Plan
• Referral program
• 401K Matching
• Eligible for quarterly bonus
• Eligible for leasing commission & renewal bonus