BILINGUAL CSR (FULLY ONSITE) - $20/HR!

$41,600 - $41,600/Yr

TEKsystems - Metairie, LA

Full-time - Mid Level

Onsite - Metairie, LA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

TEKsystems is seeking several Bilingual Customer Service Representatives to support a large life insurance company in New Orleans, LA. This fully onsite role requires candidates to be bilingual in Spanish and possess strong customer service skills. The position involves handling customer inquiries, processing data, and ensuring customer satisfaction through effective communication and problem resolution.

Responsibilities

• Perform basic to intermediate level customer policy and process-related research for both internal and external customers.
• Daily processing of data entry/customer requests utilizing various systems to support blocks of individual life business.
• Perform customer/producer policy and process-related research and resolution.
• Responsible for transactional reconciliation for daily processing.
• Analyze daily systems generated output to determine if action and/or customer contact is required.
• Answer telephone inquiries, ensuring resolution or appropriate follow-up workflow is initiated.
• Respond to email requests professionally within a 24-hour period.
• Place outbound calls to gather information or complete requests.
• Analyze and review transactional output from transactions performed and make next step decisions based on processing requirements.

Requirements

• Bilingual in Spanish.
• 2+ years of call center experience, preferably in life insurance, health insurance, or related industry.
• Excellent customer service skills.
• Strong attention to detail and ability to multitask.
• Computer literate and able to manage competing priorities.
• Good attitude and a team player.

Benefits

• Life insurance