Bilingual CSR

Southern Insurance Underwriters - Alpharetta, GA

Full-time - Entry Level

Alpharetta, GA

Insurance Carriers and Related Activities

About the position

The Bilingual Customer Service Representative at Southern Insurance Underwriters Inc. is responsible for providing high-quality customer service in both Spanish and English. This hybrid role involves effective communication with customers via telephone and email, ensuring accurate account management and support within a dynamic financial services organization.

Responsibilities

• Provide high-quality customer service through telephone and written communication.
• Deliver accurate and timely customer support, including account corrections and adjustments.
• Manage correspondence and returned mail, ensuring accurate address updates in the system.
• Process document indexing and payment transactions from customer interactions.
• Assist agents with Electronic Fund Transfer (EFT) payment applications.
• Review and approve daily files for agency payments as needed.
• Create and maintain recurring payment schedules for business partners.

Requirements

• 5-7 years of experience in a call center environment is required.
• High School Diploma or equivalent is required.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Fluency in Spanish and English (written and verbal) skills are required.
• Strong verbal and written communication skills, along with excellent interpersonal abilities.
• Ability to quickly adapt to new software applications.
• Efficient multitasking skills in a fast-paced setting.
• Strong organizational and prioritization abilities.
• Detail-oriented with effective problem-solving and research skills.

Nice-to-haves

• Experience in premium finance or insurance is advantageous, but not required.
• Familiarity with the standard concepts and practices in the financial services or insurance industry.