IMPERIAL PREMIUM FUNDING - Tallahassee, FL
posted about 13 hours ago
Full-time - Entry Level
Tallahassee, FL
251-500 employees
About the position
Join one of North America's top insurance premium financing companies as a Bilingual Customer Service Associate. Since 1977, we have grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada. Our mission is to be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals. We empower our Associates to provide legendary Customer service that is unparalleled in our industry.
Responsibilities
- Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
- Respond to telephone inquiries from insurance agents, insurance companies and insured Customers regarding premium finance accounts. Properly document call conversation on each specific account.
- Communicate internally with Management, Account Executives, Collections, Acceptance, and Sales Executives as appropriate.
- Work electronic inquiries received through Customer Service, Update Info & Info Center queues as assigned by manager.
- Negotiate Late Fee waiver requests and waive Late Fees within authorization threshold of $1,500.00.
- Make outbound calls and/or generate letters to obtain additional account information.
- Forward HOLD/PROMISE requests to management to prevent imminent cancellation of policies by analyzing insured payment history and agency production.
- Request generation of manual notices in the absence of system-generated notices.
- Appropriately route requests for research and resolution of account transaction issues.
- Process return mail.
- Provide back-up support to file Room and Reception areas as required.
- Develop and maintain knowledge of tools used by our Customers, including our website, eForms, email reports and available payment options. Effectively communicate the applicable features and benefits and provide training on their usage.
- Be knowledgeable of IPFS's Best Practices and review procedural changes to ensure compliance with the organizations policies and procedures.
- Other duties as assigned.
Requirements
- 2 years Customer service experience, preferably in a call center environment
- Computer proficient in a Windows-based environment
- Strong speaking and written communication skills
- Bilingual with Spanish fluency
Benefits
- Parking and commuter benefits programs
- Comprehensive paid training program
- Wellness program and Employee Assistance Program
- Gym membership subsidies
- 401(k) with a company match
- Company lunches and corporate outings
- Insurance benefits including medical, prescription, dental, voluntary vision, voluntary life/dependent life, group term life, and AD&D
