Bilingual Customer Service & Data Entry Specialist (English/Spanish)

$31,200 - $35,360/Yr

Miami Life Plastic Surgery - Miami, FL

Full-time - Entry Level

Miami, FL

About the position

The Bilingual Customer Service & Data Entry Specialist role is designed for individuals fluent in English and Spanish who are passionate about providing excellent customer service. This position involves engaging with customers primarily through social media messaging rather than traditional phone calls, while also performing essential data entry tasks to maintain accurate records.

Responsibilities

• Respond to customer inquiries via social media messaging platforms
• Provide accurate and friendly assistance to customers in both English and Spanish
• Perform data entry and maintain accurate records
• Ensure high-quality, clear, and professional written communication with customers
• Support general customer service operations as needed

Requirements

• Bilingual in English and Spanish (required)
• Experience in customer service and/or call center
• Strong written communication skills in both languages
• Ability to work independently with attention to detail
• Reliable, punctual, and able to handle a fast-paced work environment
• Proficiency in databases and order entry systems
• Strong organizational skills to manage customer records effectively
• Ability to transcribe information accurately
• Basic math skills for order processing
• Fluency in English and Spanish is required
• Excellent communication skills both verbal and written

Nice-to-haves

• Microsoft Excel: 1 year (Preferred)

Benefits

• Full-time position
• Competitive pay of $15.00 - $17.00 per hour
• Opportunity to work in a dynamic environment