Bilingual Customer Service Rep. - 90 Days Onsite Then Remote

$40,560 - $40,560/Yr

TEKsystems - Richland, WA

Full-time - Entry Level

Remote - Richland, WA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Bilingual Customer Service Representative position at TEKsystems involves providing exceptional service to members of a local credit union. The role requires effective communication and problem-solving skills to address member inquiries and concerns, while also promoting credit union products and services. After an initial 90 days of onsite training, the position transitions to a remote role based on performance metrics.

Responsibilities

• Provide outstanding service to promote deep and lasting member relationships.
• Answer general inquiries and perform account maintenance via phone or email channels.
• Meet and exceed key critical metrics.
• Research and resolve problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency.
• Take ownership of member concerns, set expectations, and provide timely follow-up/resolution.
• Identify opportunities to offer additional credit union products, promotions, and services to members and generate referrals.
• Maintain knowledge of credit union policies, procedures, and regulations.
• Perform other duties as assigned.

Requirements

• Bilingual in Spanish.
• Excellent customer service and communication skills.
• Ability to resolve requests with a sense of urgency and escalate timely.
• Promote and participate in a cohesive team environment.
• Effectively communicate ideas and information, both verbally and in writing.
• Take ownership and act proactively to solve member concerns.
• Utilize tools and resources to solve sophisticated inquiries.
• Creatively think in unexpected ways to resolve member concerns while adhering to policies and regulations.
• Analyze information and recommend achievable operational improvements.
• Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired.
• Familiarity and comfort with online systems and other technology.

Nice-to-haves

• Experience in a customer service role within a financial institution.
• Knowledge of credit union products and services.

Benefits

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off - Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs