TEKsystems - Richland, WA

posted 5 days ago

Full-time - Entry Level
Remote - Richland, WA
10,001+ employees
Professional, Scientific, and Technical Services

About the position

The Bilingual Customer Service Representative position at TEKsystems involves providing exceptional service to members of a local credit union. The role requires effective communication and problem-solving skills to address member inquiries and concerns, while also promoting credit union products and services. After an initial 90 days of onsite training, the position transitions to a remote role based on performance metrics.

Responsibilities

  • Provide outstanding service to promote deep and lasting member relationships.
  • Answer general inquiries and perform account maintenance via phone or email channels.
  • Meet and exceed key critical metrics.
  • Research and resolve problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency.
  • Take ownership of member concerns, set expectations, and provide timely follow-up/resolution.
  • Identify opportunities to offer additional credit union products, promotions, and services to members and generate referrals.
  • Maintain knowledge of credit union policies, procedures, and regulations.
  • Perform other duties as assigned.

Requirements

  • Bilingual in Spanish.
  • Excellent customer service and communication skills.
  • Ability to resolve requests with a sense of urgency and escalate timely.
  • Promote and participate in a cohesive team environment.
  • Effectively communicate ideas and information, both verbally and in writing.
  • Take ownership and act proactively to solve member concerns.
  • Utilize tools and resources to solve sophisticated inquiries.
  • Creatively think in unexpected ways to resolve member concerns while adhering to policies and regulations.
  • Analyze information and recommend achievable operational improvements.
  • Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired.
  • Familiarity and comfort with online systems and other technology.

Nice-to-haves

  • Experience in a customer service role within a financial institution.
  • Knowledge of credit union products and services.

Benefits

  • Competitive Pay
  • Medical, Dental, Vision, and Life Insurance
  • Paid Time Off - Plus 10 Paid Holidays!
  • 401(k) Match
  • Incentive Program
  • Tuition Assistance and Student Loan Repayment
  • Commuter Benefits
  • Paid Time Off to Volunteer in the Community
  • Product discounts
  • Engaging Work Environment
  • Rewards and Recognition Programs
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