Bilingual Customer Service Rep. - 90 Days Onsite Then Remote

$40,560 - $40,560/Yr

TEKsystems - Spokane, WA

Full-time - Entry Level

Remote - Spokane, WA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Bilingual Customer Service Representative position at TEKsystems involves providing exceptional service to members of a well-established credit union in Washington. The role requires effective communication and problem-solving skills to address member inquiries and concerns, with a focus on building lasting relationships. After an initial 90 days of onsite training, the position transitions to a remote role based on performance metrics. This is a temporary-to-hire position, allowing for potential long-term employment based on attendance and performance.

Responsibilities

• Provides outstanding service to promote deep and lasting member relationships.
• Answers general inquiries and performs account maintenance via phone or email channels.
• Meets/exceeds key critical metrics.
• Researches and resolves problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency.
• Takes ownership of member concerns, sets expectations, and provides timely follow-up/resolution.
• Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.
• Maintains knowledge of credit union policies, procedures, and regulations.
• Performs other duties as assigned.

Requirements

• Bilingual in Spanish.
• Excellent customer service and communication skills.
• Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired.
• Familiarity and comfort with online systems and other technology.
• Ability to resolve requests with a sense of urgency and escalate timely.
• Promotes and participates in a cohesive team environment.
• Effectively communicates ideas and information, both verbally and in writing.
• Takes ownership and acts proactively to solve member concerns.
• Utilizes tools and resources to solve sophisticated inquiries.
• Creatively thinks in an unexpected way to resolve member concerns while adhering to policies and regulations.
• Analyzes information and recommends achievable operational improvements.

Nice-to-haves

• Experience in a customer service role within a financial institution.
• Knowledge of credit union policies and regulations.

Benefits

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off - Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs