Bilingual Customer Service Representative - AZ - LOCAL

$41,600 - $41,600/Yr

Nsc - Tucson, AZ

Full-time - Entry Level

Tucson, AZ

Truck Transportation

About the position

The Bilingual Customer Service Representative plays a crucial role in supporting the sales team by advocating for the company's values and services. This position involves processing orders, generating quotes, and resolving customer issues to ensure high levels of customer satisfaction and sales growth. The representative will also maintain accurate records and inventory levels while communicating effectively with various departments.

Responsibilities

• Process and confirm orders and/or communicate what needs to be ordered the day they are received
• Generate standard quotes within 24 to 48 hours of receipt
• Answer phones by the 3rd ring and all emails by the end of each day
• Build, maintain, and keep price lists current to protect and maintain GP margins
• Build accurate specs and inventory items within 24-48 hours
• Resolve customer problems and elevate issues immediately to an acceptable, timely, and appropriate resolution
• Monitor customer min/max, open orders, back orders, and inventory levels, alerting customers immediately to changes to deliver in full, on time, and in spec (DIFOTIS)
• Serve as liaison with sales, purchasing, design, manufacturing and shipping
• Prepare proposals and miscellaneous correspondence
• Facilitate new item set-up, including tapoffs, proof approval, etc.
• Maintain thorough customer records
• Monitor and resolve slow payment issues
• Assist with slow-moving inventory
• Expedite material based on customer needs

Requirements

• High School diploma/GED
• Experience in a customer service role
• Experience in an inside sales role
• Strong organizational skills; ability to prioritize tasks
• Demonstrated initiative in personal and professional development
• Basic arithmetic, including gross profit calculations
• Attention to detail and accuracy
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook
• Ability to communicate effectively in writing, verbally over the phone, and in person
• Maintain regular and punctual attendance

Benefits

• $20 per hour pay
• Contract to hire opportunity
• Regular working hours from 8am to 5pm, Monday to Friday