Bilingual Customer Service Representative - Full Time Remote

Computershare - Shelton, CT

Full-time - Entry Level

Remote - Shelton, CT

10,001+ employees

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Bilingual Customer Service Representative at Computershare is a vital role focused on providing exceptional customer service to shareholders. This remote position requires engaging with clients to resolve complex issues related to their accounts and transactions, ensuring a high level of service and building confidence with each interaction. The representative will serve as a subject matter expert, handling inquiries and providing clarity to customers while navigating various systems and processes.

Responsibilities

• Handling incoming calls in a polite manner
• Making outbound calls when necessary
• Assisting customers with their inquiries
• Notating account accurately
• Researching for the most up-to-date information
• Navigating systems while engaging customers on calls

Requirements

• High School Diploma
• Proficient in speaking and writing in Spanish
• Able to work a 10:30am - 7pm EST shift
• Minimum 1 year experience as a call center agent
• Strong customer service skills while handling customer calls
• Excellent written and verbal communication skills
• Ability to resolve customer inquiries and escalate items as necessary
• Proficient with researching and resolving related inquiries
• PC Skills
• Ability to adapt effectively within a continually changing work environment
• Ability to identify and communicate process improvements to supervisor
• Ability to work independently and within a team environment

Nice-to-haves

• Experience in the finance industry preferred

Benefits

• Paid parental leave
• Flexible working
• Health and wellbeing rewards including medical, dental, and vision
• 401k matching
• Tax-advantaged flexible spending plans
• Short and long-term disability benefits
• Life insurance and supplemental life insurance