Bilingual Customer Service Representative/sales

$31,200 - $37,440/Yr

TT NAIL LOUNGE, Delinquent March 1, 2019 - Colorado Springs, CO

Full-time - Entry Level

Colorado Springs, CO

About the position

We are seeking a dedicated and enthusiastic Bilingual Customer Service Representative to join our team at TT Nail Lounge in Colorado Springs, CO. This full-time position focuses on providing exceptional support to clients, ensuring their inquiries are addressed promptly and efficiently. The ideal candidate will possess strong communication skills in both English and Spanish, along with the ability to analyze customer needs and provide tailored solutions.

Responsibilities

• Provide outstanding customer support through various channels, including phone, email, and chat.
• Analyze customer inquiries and issues to offer effective solutions.
• Communicate clearly and effectively with clients in both English and Spanish.
• Maintain accurate records of customer interactions through data entry into our computerized system.
• Assist clients with product information, order processing, and account management.
• Collaborate with team members to enhance client services and improve overall customer satisfaction.
• Handle call center operations efficiently while adhering to company policies and procedures.

Requirements

• Proficiency in both English and Spanish is highly desirable.
• Previous experience in customer service or client services is a plus.
• Strong analytical skills with the ability to assess situations and provide appropriate solutions.
• Excellent communication skills, both verbal and written.
• Familiarity with data entry processes and computer systems.
• Ability to type efficiently while managing multiple tasks in a fast-paced environment.
• A positive attitude and a commitment to delivering high-quality service.

Benefits

• Paid time off