Bilingual Customer Service Representative/Spanish - Remote

$39,520 - $39,520/Yr

Sutherland - Augusta, ME

Full-time - Entry Level

Remote - Augusta, ME

Publishing Industries

About the position

Sutherland Global Services is seeking bilingual (Spanish/English) Customer Service Representatives to work remotely. This role involves providing exceptional customer service while utilizing leading technologies and systems. The position offers a competitive hourly rate, paid training, and opportunities for advancement within the company.

Responsibilities

• Provide exceptional customer service to clients in both English and Spanish.
• Utilize technology and systems to assist customers effectively.
• Resolve customer inquiries and issues in a timely manner.
• Maintain a distraction-free work environment to ensure productivity.

Requirements

• Fluency in English and Spanish.
• Excellent verbal and written communication skills.
• Strong multitasking abilities.
• Experience in customer service.
• Familiarity with Microsoft Office tools.
• Reliable, hard-wired internet service.

Nice-to-haves

• Experience in a remote work environment.
• Knowledge of digital transformation processes.

Benefits

• Competitive hourly rate of $19/hour.
• Paid training and generous PTO.
• Medical, dental, and vision benefits.
• Advancement opportunities with 80% of frontline leaders promoted from within.
• Additional pay incentives and monthly rewards & recognition programs.
• Employee discounts.
• EAP & Health and Wellness programs including a personal trainer.