Bilingual Customer Service Representative

$33,280 - $33,280/Yr

Group O - Milan, IL

Full-time

Remote - Milan, IL

Merchant Wholesalers, Durable Goods

About the position

The Bilingual Customer Service Representative at Group O is responsible for providing exceptional customer service to clients in both English and Spanish. This fully remote position involves managing customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.

Responsibilities

• Receive incoming calls from customers seeking assistance with inquiries, orders, product information, billing questions, account maintenance, or technical support.
• Listen actively to customer concerns, identify the root cause of their issues, and work diligently to resolve problems to the customer's satisfaction.
• Build rapport and establish positive relationships with customers by demonstrating empathy, patience, and professionalism in all interactions.
• Maintain a thorough understanding of the company's products, services, features, pricing, and promotions.
• Assist customers with placing orders, processing returns or exchanges, tracking shipments, and managing account information.
• Accurately record all customer interactions, inquiries, and resolutions in the appropriate systems or databases.
• Collaborate with other departments, such as sales, marketing, and technical support, to address customer inquiries that require specialized expertise or escalation.
• Proactively identify opportunities to enhance processes, procedures, and service delivery methods to improve the overall customer experience.

Requirements

• Bilingual verbal proficiency in both Spanish and English.
• High School Diploma.
• Remote location requires a minimum of 100-megabyte internet speed.