Bilingual Customer Service Representative

$39,520 - $39,520/Yr

Vanderhouwen - Portland, OR

Full-time

Remote - Portland, OR

Administrative and Support Services

About the position

The Bilingual Customer Service Representative will play a crucial role in providing exceptional service to members by making outbound calls, sending health assessments, and collaborating with team members to offer additional resources. This remote position is ideal for individuals looking to gain professional experience in a supportive organization that positively impacts local communities.

Responsibilities

• Make outbound calls to new and current members.
• Send health assessments to members.
• Collaborate with team members to provide additional external resources.
• Document activities within a ticketing system.
• Keep up-to-date knowledge of state and federal industry regulations.

Requirements

• 1 year of experience in customer service or healthcare environment.
• Bilingual in Spanish and English required.
• Experience with outbound calls within a call center environment highly preferred.
• Proficient with MS Office skills and navigating multiple electronic files simultaneously.
• Accurate typing skills (minimum 35 words a minute).
• Exceptional verbal communication and active listening skills with a focus on customer service.
• Maintain deadlines and strong problem-solving skills.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short and long term disability
• Matching 401k