Bilingual Customer Service Representative

$46,133 - $65,405/Yr

Florida One Insurance Agency - Palm Bay, FL

Full-time - Entry Level

Palm Bay, FL

Insurance Carriers and Related Activities

About the position

Join Florida One Insurance as a Full-Time Bilingual Customer Service Representative and elevate your career in a dynamic, customer-centric environment! This onsite position offers a unique opportunity to connect with diverse clients while leveraging your language skills to provide exceptional service. You'll play a crucial role in problem-solving and ensuring customer satisfaction, all in a flexible and energetic atmosphere that promotes collaboration and growth.

Responsibilities

• Connect with diverse clients to provide exceptional customer service.
• Leverage language skills to assist clients effectively.
• Problem-solve and ensure customer satisfaction in a fast-paced environment.
• Craft tailored insurance solutions based on clients' needs.
• Maintain a customer-centric mindset and demonstrate empathy in interactions.

Requirements

• Bilingual proficiency in English and another language.
• Exceptional communication skills to connect with clients.
• Strong listening abilities to understand client concerns.
• Problem-solving skills to navigate complex inquiries.
• Attention to detail to minimize errors in client interactions.

Nice-to-haves

• Experience in customer service or management roles.
• Analytical skills to assess client needs effectively.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off