Bilingual - Customer Service/Sales Representative

$35,360 - $41,600/Yr

Helen Onwuzulike - State Farm Agency - Smyrna, GA

Full-time - Entry Level

Smyrna, GA

About the position

The Bilingual (Spanish) Customer Service/Sales Representative will join a successful State Farm Agent's team, focusing on enhancing customer relationships and providing exceptional service. This role is ideal for motivated individuals looking to grow their careers in a fast-paced environment, with training provided for those without prior insurance experience.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service.
• Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Educate customers about insurance options using a customer-focused, needs-based review process.
• Maintain a strong work ethic with a total commitment to success each day.

Requirements

• Bilingual English/Spanish (required)
• Excellent interpersonal skills
• Excellent communication skills - written, verbal, and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Property & Casualty license (must be able to obtain within 3 weeks of hire)
• Life and Health license (must be able to obtain within 3 weeks of hire)

Benefits

• Base Pay plus a very competitive monthly commission program
• Medical and Life Insurance
• 401(k) Retirement after one year of employment
• Paid time off for personal time and holidays
• Valuable experience
• Growth potential/Opportunity for advancement within the office