Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams - Alabaster, AL

Full-time - Entry Level

Alabaster, AL

Chemical Manufacturing

About the position

The Bilingual Customer Service Specialist (Spanish) at Sherwin-Williams is responsible for providing exceptional customer service to both wholesale and retail customers. This role involves understanding customer needs, answering inquiries about products, and recommending appropriate solutions. The specialist will also resolve customer concerns, maintain product quality and visual standards, and contribute to achieving the store's sales goals. The position requires effective communication skills in both English and Spanish to cater to a diverse customer base.

Responsibilities

• Work closely with wholesale and retail customers to determine their needs.
• Answer customer questions about Sherwin-Williams products.
• Recommend appropriate solutions to customer inquiries.
• Resolve customer concerns promptly to ensure maximum satisfaction.
• Stay up-to-date with product features and maintain high quality and visual standards of products and store.
• Achieve excellent customer service while meeting the store's sales goals.

Requirements

• Bilingual in Spanish and English.
• Strong communication skills.
• Customer service experience.
• Ability to work in a fast-paced environment.
• Basic knowledge of retail operations.

Nice-to-haves

• Experience in the paint or home improvement industry.
• Familiarity with cash handling and payment processing.

Benefits

• Health insurance
• 401(k) retirement plan
• Paid time off
• Employee discounts
• Professional development opportunities