Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams - Grove City, PA

Full-time - Entry Level

Grove City, PA

Chemical Manufacturing

About the position

The Bilingual Customer Service Specialist at Sherwin-Williams plays a crucial role in assisting both wholesale and retail customers by addressing their needs, answering inquiries about products, and recommending appropriate solutions. This position emphasizes customer satisfaction, effective communication, and maintaining high standards in product presentation and store appearance. Specialists are also responsible for resolving customer concerns and achieving sales goals while ensuring a safe and secure environment for transactions.

Responsibilities

• Assist wholesale and retail customers in determining their needs and answering questions about Sherwin-Williams products.
• Recommend appropriate solutions to customers based on their inquiries.
• Resolve customer concerns promptly to ensure maximum client satisfaction.
• Stay updated with product features and maintain high quality and visual standards of products and the store.
• Achieve excellent customer service while consistently meeting the store's sales goals.

Requirements

• Bilingual in Spanish and English to effectively communicate with customers.
• Strong customer service skills and ability to resolve issues promptly.
• Knowledge of Sherwin-Williams products and services.
• Ability to work in a fast-paced environment and handle multiple tasks.

Nice-to-haves

• Experience in retail or customer service roles.
• Familiarity with cash handling and electronic payment systems.

Benefits

• Comprehensive health care options.
• Retirement savings plans.
• Employee discounts on products.
• Opportunities for career growth and development.