Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams - Shawnee, KS

Full-time - Entry Level

Shawnee, KS

Chemical Manufacturing

About the position

The Bilingual Customer Service Specialist at Sherwin-Williams plays a crucial role in assisting both wholesale and retail customers by addressing their needs, answering inquiries about products, and providing tailored solutions. This position emphasizes customer satisfaction, effective communication, and maintaining high standards of product quality and store presentation while achieving sales goals.

Responsibilities

• Assist wholesale and retail customers in determining their needs and answering questions about Sherwin-Williams products.
• Recommend appropriate solutions to customer inquiries and concerns.
• Resolve customer issues promptly to ensure maximum client satisfaction.
• Stay updated on product features and maintain high quality and visual standards of products and the store.
• Achieve excellent customer service while consistently meeting the store's sales goals.

Requirements

• Bilingual in Spanish and English.
• Strong communication skills to interact effectively with customers.
• Ability to resolve customer concerns promptly and efficiently.
• Knowledge of Sherwin-Williams products and services.

Nice-to-haves

• Experience in customer service or retail environment.
• Familiarity with sales goals and customer satisfaction metrics.

Benefits

• Comprehensive health care options.
• Retirement savings plans.
• Wellness programs.
• Employee discounts.
• Paid time off and holidays.