Bilingual Customer Service Specialist

$33,280 - $39,520/Yr

G.L. Hunt Foundation Repair - Fort Worth, TX

Full-time - Entry Level

Fort Worth, TX

Specialty Trade Contractors

About the position

G.L. Hunt Foundation Repair is seeking a Bilingual Customer Service Specialist to join their team in Fort Worth, TX. This role is ideal for individuals fluent in both English and Spanish, with strong telephone communication skills and a passion for assisting customers with their home needs. The position offers opportunities for commissions and bonuses, and emphasizes internal promotions for career advancement within the company.

Responsibilities

• Answer incoming phone calls promptly to provide timely assistance to customers
• Qualify and arrange appointments for inspections
• Maintain an updated and well-organized department message board consistently
• Proactively contact customers who have shown interest in our services
• Provide support to other departments when assisting Spanish-speaking customers

Requirements

• Attention to detail
• Must be organized
• Ability to multitask
• Customer Service experience
• Bilingual
• Competency regarding computers
• Ability to show a great personality on the phone
• Fast learner with the ability to follow directions

Benefits

• 401(k) matching
• Paid holidays
• Paid time off