This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Equifax - Louisville, KY
posted 2 months ago
Full-time - Entry Level
Hybrid - Louisville, KY
Credit Intermediation and Related Activities
About the position
Equifax is seeking a Bilingual Customer Service Specialist to provide exceptional customer support through telephone and written communication. This hybrid role is based in Louisville, KY, and focuses on resolving customer inquiries related to service support, account maintenance, and technical issues, all while adhering to Equifax's values.
Responsibilities
- Respond to customer support inquiries via telephone or written format in an empathetic manner.
- Resolve customer concerns related to installation, operation, maintenance, or product compatibility.
- Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommend corrective actions.
- Document customer information and recurring technical issues to support product quality programs and product development.
Requirements
- High School Diploma or equivalent.
- At least 1 year of IT Help Desk or PC experience, or related knowledge.
- At least 1 year of customer service experience, preferably in a call-center environment.
- Business proficiency in Spanish.
Nice-to-haves
- Associates or Bachelor's degree in Computer Science, Social Work, Communications or related field.
- At least 1 year of experience documenting quality assurance processes.
- At least 1 year of PC configuration and installation experience.
- At least 1 year experience in a call-center setting.
