Normann Staffing Services - Miami, FL
posted about 1 month ago
Normann Staffing Services is seeking a Customer Care Specialist for a client located in Miami Gardens, Florida. This position is responsible for providing front-line customer support, ensuring that customers receive timely and accurate information regarding products and services. The role is designed as a temporary to permanent position, requiring a commitment of 40 hours per week. The customer service department plays a crucial role in addressing customer inquiries through emails and phone calls, which may include requests for quotes, tracking information, and product suggestions. The ideal candidate for this position will possess excellent communication and multitasking skills, enabling them to handle various tasks efficiently. Attention to detail is paramount, as the role involves basic clerical and data entry tasks. Candidates should be comfortable using relevant computer applications, including spreadsheets, word processors, and databases, at a basic level. Training will be provided on specific systems to ensure that employees maintain a high level of knowledge about client products and their applications to potential customers. In this role, the Customer Care Specialist will manage inbound and outbound calls and emails, demonstrating strong organizational and time management skills. The ability to communicate effectively, both verbally and in writing, is essential, as is the capacity to adapt to changes and project a positive and professional attitude toward both internal and external customers. Confidentiality of sensitive information must be maintained, and punctuality is expected. Additional duties may be assigned as needed, and building solid, effective working relationships with colleagues is encouraged.