Bilingual English and Spanish Patient Support Center Representative - National Remote
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About The Position
Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast-growing environment. As a Patient Support Center Representative, you are supporting a call center group based out of Southern CA, taking 75+ inbound calls per day, from patients, clinical staff, and community members. You are the first point of contact to identify the caller; patient or provider, then using the appropriate script you will assist them with scheduling, referrals, medication refills, medical advice, registration and more. In this position you can expect to be following a structured schedule and high degree of repetition daily. It is vital to daily operations to be able to multi-task; navigate 6+ Teams chats and multiple software applications throughout your shift. All documentation happens during the call there is no wrap up time after the call ends. Must have the flexibility to rotate shifts based on business needs.
