Bilingual English & Spanish Care Coordinator
Amazing Home Care - Buffalo, NY
posted 3 months ago
About the position
Amazing Home Care is seeking a dedicated Bilingual English & Spanish Care Coordinator to join our team in Buffalo, NY. This full-time position is ideal for individuals who are passionate about helping families and their loved ones during challenging times. As a Care Coordinator, you will play a crucial role in redefining the home care industry by providing exceptional support to our patients and their families. You will be part of a collaborative and dynamic team that values communication, teamwork, and a positive work environment. In this role, you will be responsible for managing inbound and outbound communications with patients, aides, and contracts. Your primary tasks will include resolving inquiries, following up with patients and aides, and ensuring that all patient and aide files are documented and maintained accurately. You will also be responsible for ensuring compliance with Department of Health regulations and internal policies and procedures. This position requires a detail-oriented and self-motivated individual who possesses excellent communication, administrative, clerical, and problem-solving skills. At Amazing Home Care, we believe in fostering a fun and relaxed work environment where our employees can thrive. We offer competitive pay based on experience, along with a range of benefits designed to support our team members both personally and professionally. If you are looking for a rewarding career where you can make a difference in the lives of others, we encourage you to apply today!
Responsibilities
- Resolution of inbound calls from Patients, Aides, and Contracts
- Outbound follow up calls to Patients, Aides, and Contracts
- Document, maintain, and manage patient/aide files
- Ensure compliance with DOH regulations and internal policies and procedures
Requirements
- Bilingual in English and Spanish
- Detail-oriented
- Self-motivated
- Excellent communication skills
- Strong administrative and clerical skills
- Problem-solving skills
Benefits
- Competitive pay commensurate with experience
- Paid time off (including holiday, vacation, sick, and personal time off)
- Fully stocked kitchen (coffee and drinks)
- Employee break room
- Team outings
- Performance bonus and contests
