Bilingual English-Spanish Warehouse Customer Service Rep Needed Dayton NJ Area

$43,680 - $52,000/Yr

Staffing Alternatives - South Brunswick Township, NJ

Full-time - Entry Level

South Brunswick Township, NJ

11-50 employees

Administrative and Support Services

About the position

The Bilingual English-Spanish Warehouse Customer Service Representative is responsible for providing exceptional customer service in a distribution center environment. This role requires a strong background in customer service and warehouse operations, with a focus on processing orders, coordinating shipments, and maintaining customer accounts. The representative will engage with customers to ensure their needs are met and provide tailored solutions throughout the order fulfillment process.

Responsibilities

• Processing orders via mail, fax, email, EDI, or telephone, originating from customers or company employees.
• Compile, sort, and meticulously verify the accuracy of data, while also maintaining detailed notes in our customer tracking system.
• Coordinate with customers, forwarders, and warehouse teams to ensure timely shipments and manage end-to-end customer accounts, including order fill, transportation planning, on-time delivery monitoring, exception management, and support for promotions, seasonal events, and new item launches.
• Examine all shipment documents and inform customers of stock queries, shipment schedules, anticipated delays, and any additional information needed by customers using e-mail or telephone on a timely basis.
• Collaborate with warehouse and common carrier personnel to expedite or trace missing or delayed shipments. Compile statistics and prepare comprehensive reports for management.
• Investigate overdue, damaged shipments, or shortages for customers and common carriers. Analyze complaints, collaborating with designated departments for resolution.
• Manage, maintain, and report customer KPIs weekly; provide backup support for all accounts other than primary.
• Adhere to communication procedures, guidelines, and company policies. Go the extra mile to actively engage with customers.

Requirements

• 4 to 8 years in Customer Service experience is a must!
• Background in warehouse environment
• Excellent communication skills, both verbal and written
• Bilingual English-Spanish
• Positive attitude towards work
• Willingness to grow with the organization

Benefits

• Competitive pay
• Room for growth
• Great perks
• Friendly work environment