Bilingual Evening/Weekend Client Relations Associate

About the position

The Bilingual Evening/Weekend Client Relations Associate is a part-time remote position focused on providing exceptional support to clients as they navigate a budget and debt counseling course. The role requires effective communication in both English and Spanish, with a strong emphasis on helping clients understand course details and resolving their inquiries through various channels such as phone and online chat. A commitment to working evenings and weekends is essential for this position.

Responsibilities

• Provide outstanding support to Abacus clients
• Resolve inbound requests via phone, online chat, and email
• Explain technical issues to clients in a way they can understand
• Use internal tracking tools to manage client issues
• Must be available to work every Saturday night

Requirements

• Fluent in Spanish (speaking and writing)
• 1+ year experience in client service, retail, or educational role preferred
• Bachelor's degree preferred
• Strong written and verbal communication skills
• Well organized and able to multi-task
• Able to work independently and as a team player

Benefits

• Work from home