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As a Contact Center Representative 2 at Humana, you will play a vital role in assisting Medicaid members with their healthcare needs. This position involves handling a high volume of calls, providing support for various inquiries related to health benefits, and conducting outreach calls as part of the Medicaid Outbound Call Campaign. You will be an advocate for our members, helping them navigate their healthcare options and ensuring they receive the best possible service in a fast-paced, high-volume call center environment.