BILINGUAL FRONT DESK RECEPTIONIST

About the position

The Front Desk Receptionist plays a crucial role in providing excellent customer service and administrative support within a healthcare setting. This position is responsible for managing patient interactions, ensuring accurate registration and check-in processes, and facilitating communication between patients and clinical staff. The receptionist is also tasked with handling insurance verification and payment processing, contributing to the overall efficiency of the health center.

Responsibilities

• Promptly greets, assists, and directs patients and visitors in a pleasant and professional manner.
• Responsible for patient check-in, registration, and check-out.
• Instructs patient/guardian of documentation required for visit and verifies demographic and billing information on subsequent visits.
• Obtains patient demographic and insurance information, verifies insurance eligibility, and enters accurate information in the electronic health record.
• Provides patients with an explanation of all registration forms, obtains patient/guardian signatures on required consents and acknowledgements, and scans all accurately completed registration forms in the electronic health record.
• Navigates through insurance portals and accurately interprets coverage information such as the plan coverage description, copayment, primary care provider, etc.
• Verifies whether a referral or pre-authorization of medical necessity is required for visit.
• Assists patients with changing their primary care provider if applicable.
• Enters eligible patients into the sliding scale program and enters all necessary information in the electronic record.
• Collects and processes payment due for visit and completes the daily cash reconciliation process.
• Schedules patients' appointments in accordance with criteria established by the health center.
• Performs appointment reminder calls and no-show calls.
• Manages a large volume of incoming calls on a multi-line phone system, handling all calls politely and professionally and referring calls to the appropriate staff member.
• Communicates and coordinates with physicians and/or clinical staff to ensure timely patient care.
• Records and relays messages to the appropriate staff member.
• Opens, sorts, and distributes mail and faxes.
• Performs other clerical duties such as filing, photocopying, and scanning of medical records.
• Provides coverage in other departments or health centers as needed.
• Performs other related duties, as assigned.

Requirements

• High school diploma or equivalent required
• Bilingual in English and Spanish/Creole required
• Proficient computer skills (i.e. Microsoft Office & Outlook)
• Good customer service and communication skills
• Ability to multitask and pay attention to details
• One (1) year clerical experience in a medical setting preferred
• Health insurance verification, authorization, and/or billing knowledge required