Bilingual Healthcare CSR

$37,440 - $43,680/Yr

TEKsystems - West Covina, CA

Full-time - Senior

West Covina, CA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Bilingual Healthcare Customer Service Representative (CSR) at TEKsystems is responsible for managing inbound and outbound calls related to insurance verification and appointment scheduling within a healthcare setting. This role requires effective communication skills in both English and Spanish, as well as the ability to handle high-volume calls efficiently. The CSR will also cover for front office receptionists and ensure smooth communication between providers and staff.

Responsibilities

• Manage inbound and outbound calls for insurance verification and eligibility checks.
• Schedule and confirm appointments for patients.
• Take and relay messages to providers and staff throughout the clinic.
• Cover for front office receptionists when they are unavailable.
• Handle calls that typically last between 2-10 minutes, depending on the nature of the inquiry.

Requirements

• 1-2 years of experience as a call center agent in a medical clinic or hospital setting.
• Bilingual in Spanish and English is required.
• Strong customer service skills and experience in a call center environment.