TEKsystems - New Orleans, LA
posted 29 days ago
Full-time - Entry Level
Onsite - New Orleans, LA
10,001+ employees
Professional, Scientific, and Technical Services
About the position
The Bilingual Inbound Call Center Customer Service Representative at TEKsystems is responsible for providing exceptional customer service for a large life insurance company. This role requires bilingual proficiency in Spanish and involves handling customer inquiries, processing requests, and ensuring customer satisfaction through effective communication and problem-solving skills. The position is fully onsite in Downtown New Orleans, with a focus on teamwork and attention to detail.
Responsibilities
- Perform basic to intermediate level customer policy and process-related research for both internal and external customers.
- Process data entry and customer requests utilizing various systems to support individual life business.
- Conduct customer/producer policy and process-related research and resolution.
- Handle transactional reconciliation for daily processing.
- Analyze daily systems generated output to determine required actions or customer contact.
- Answer telephone inquiries, ensuring resolution or appropriate follow-up is initiated.
- Respond to email requests professionally within a 24-hour period.
- Make outbound calls to gather information or complete requests.
- Analyze and review transactional output from self-performed transactions and make decisions based on processing requirements.
Requirements
- 2+ years of call center experience in life insurance, health insurance, or related industry.
- Bilingual in Spanish and English.
- Excellent customer service skills with the ability to manage call volume.
- Strong attention to detail and multitasking abilities.
- Computer literate and capable of managing competing priorities.
- Positive attitude and a team player.
Benefits
- Pay rate of $20.00 per hour.
