Bellwether Technology Corporation - New Orleans, LA
posted 2 months ago
Full-time - Entry Level
New Orleans, LA
Professional, Scientific, and Technical Services
About the position
The Bilingual IT Support Specialist I at Bellwether Technology serves as the first point of contact for IT issues, providing support primarily in Spanish and English. This role involves troubleshooting, documenting, and resolving IT-related issues while ensuring customer satisfaction. The position is designed for entry-level candidates with a focus on professional growth within a supportive and employee-centric culture.
Responsibilities
- Answer incoming calls and log all customer questions and issues accurately and efficiently into the ticketing system.
- Assist with defining and documenting knowledge base articles.
- Escalate problems to the next level of support when necessary.
- Consistently meet or exceed required performance criteria.
Requirements
- Fluency in both English and Spanish (reading, writing, speaking).
- Minimum of two (2) years supporting end-users in a tech support environment.
- Sound judgment and decision-making skills.
- Process and procedure-oriented.
- Strong technical skills (Windows, PC, etc.).
- Strong written and oral communication skills.
- Team player, self-motivated, organized, detail-oriented, and able to handle changing priorities.
- Flexibility in scheduling to meet changing call volume levels.
- Attendance and schedule adherence are requirements.
Benefits
- Mileage reimbursement
- Paid holidays
- Dental insurance
- Vision insurance
- 401(k) matching
