Bilingual IT Support Specialist - Mandarin/English
Kelly Services - Phoenix, AZ
posted 3 months ago
About the position
As an IT Support Specialist, you will play a crucial role in providing technical support to users, ensuring that their issues are resolved efficiently and effectively. Your day-to-day responsibilities will include researching and answering questions from users, troubleshooting a variety of technical problems, and guiding clients through corrective steps to enhance their experience. You will also be responsible for improving client references by writing and maintaining comprehensive documentation that can serve as a resource for future inquiries. Additionally, you will work on improving system performance or process flow by identifying problems and recommending necessary changes to enhance overall efficiency. To stay updated with the latest technologies and best practices, you will be encouraged to participate in educational opportunities and maintain personal networks. This position offers a dynamic work environment where you will have the chance to work independently and efficiently after receiving adequate training. You will also be expected to take the initiative to seek guidance when faced with unfamiliar challenges, ensuring that you are always equipped to provide the best support possible. Effective communication is key in this role, as you will need to interact with team members both remotely and in-person to escalate resource conflicts, update progress, and summarize conclusions. The position offers a compressed work week, allowing you to have 3 to 4 days off each week, which can greatly enhance your work-life balance. With a starting pay of $26 per hour and top-tier benefits, this role not only provides financial stability but also opportunities for advancement and direct hire potential.
Responsibilities
- Provides technical support to users by researching and answering questions, troubleshooting problems.
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Improves client references by writing and maintaining documentation.
- Improves system performance or process flow by identifying problems and recommending changes.
- Updates job knowledge by participating in educational opportunities and maintaining personal networks.
Requirements
- Diploma or GED required.
- Associates or Bachelor in a related field is preferred.
- 1-2 years of applicable working experience is a plus but not required.
- Self-motivated with strong work ethics to complete tasks.
- Ability to adhere to stringent schedules.
- Ability to work independently and efficiently after adequate training.
- Initiative to seek guidance when undertaking unfamiliar challenges.
- Effective communication skills with team members remotely or in-person.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 120 hours Paid Vacation/Sick
- 10 Paid Holidays
- Overtime Opportunities
- Compressed work week with 3 to 4 days off each week
- Advancement Opportunities
- Direct Hire Potential
