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Bilingual Korean- Call Center Scheduler
Transtreme - Chino, CA
posted 3 months ago
About the position
The Bilingual Korean Call Center Scheduler at Transtreme, LLC plays a crucial role in connecting geriatric patients with Nurse Practitioners for health assessments. This full-time position requires excellent customer service skills, particularly in a call center environment, and the ability to communicate effectively in both Korean and English. The role is based in Chino, CA, and involves scheduling appointments and assisting non-English speaking patients through a translation line.
Responsibilities
- Contact and assist geriatric patients by scheduling visits with Nurse Practitioners for clinic appointments, home visits, or video appointments.
- Aid with the translation line for patients who are not fluent in English.
- Provide excellent customer service and maintain a friendly demeanor while handling calls.
- Perform data entry and manage scheduling efficiently using Microsoft Office.
- Work collaboratively with the medical team to ensure patient needs are met.
Requirements
- Must be bilingual in Korean.
- 1 year of previous telephone experience, preferably in a call center.
- Proficiency in data entry and Microsoft Office.
- Excellent verbal communication and active listening skills.
- Strong organizational skills and ability to multitask.
- Friendly and passionate about helping others.
Nice-to-haves
- Experience in customer service for at least 1 year.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Paid sick time
- Paid training
- Opportunities for advancement
