Bilingual Licensing Coordinator

Integrity Marketing Group - Addison, TX

Full-time

Addison, TX

Professional, Scientific, and Technical Services

About the position

The Bilingual Licensing Coordinator plays a crucial role in overseeing and executing licensing activities within Integrity Marketing Group. This position requires bilingual proficiency in English and Spanish, focusing on coordinating licensing agreements, ensuring compliance with legal requirements, and maintaining accurate licensing records. The coordinator will collaborate with various internal departments, external associates, and legal advisors to streamline the licensing process, making effective communication essential for success in this role.

Responsibilities

• Oversee day-to-day operations of the Licensing and Compliance (L&C) Department and staff.
• Report to leadership on team performance and close-out status.
• Ensure accountability of team members to complete assigned work efficiently and accurately within service level agreements.
• Monitor work volumes across various systems.
• Collaborate with peers to optimize workflows and eliminate inefficiencies.
• Recommend and assist in implementing process improvements.
• Conduct quality reviews of work and phone calls to ensure adherence to company policies and quality standards.
• Resolve complex issues and handle escalated situations and calls.
• Prepare reports to monitor productivity, accuracy, and trends, taking corrective actions as necessary.
• Lead projects as assigned.

Requirements

• Previous experience in the life insurance industry preferred.
• Familiarity with NIPR and State Department of Insurance websites preferred.
• Ability to troubleshoot, problem-solve, and follow up effectively.
• Strong research and analytical skills, with proficiency in math.
• Strict attention to detail and accuracy.
• Proficient in Microsoft Word and Excel.
• Good time management skills.
• Ability to work effectively with salespersons and strong personalities.
• Bilingual: Must be fluent in both English and Spanish.

Benefits

• Life insurance