Bilingual Loan Officer Assistant

CrossCountry Mortgage - Reno, NV

Full-time - Entry Level

Reno, NV

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Loan Officer Associate shadows experienced leadership and team members while actively participating in customer interactions to learn customer relationship management and loan origination processes. This position undergoes comprehensive training, including the completion of the S.A.F.E. training course and examination in preparation to transition into a Loan Officer role.

Responsibilities

• Shadow leadership and team members through the loan origination processes.
• Manage multiple customer inquiries daily with unlimited qualified leads provided by internal branch call center.
• Gather customer information and identify customer needs.
• Assist Licensed Loan Officers in obtaining leads through the coordination of communication and transferring of identified customers via corporate phone system.
• Apply corporate training methods and tactics to live interactions with CCM clients both internally and externally, converting potential prospects to CCM customers.
• Appropriately classify and distinguish each lead contacted.
• Complete the 20-hour S.A.F.E. training course; complete and pass the exam.

Requirements

• High school diploma or equivalent.
• Minimum 1 year of experience in a sales position.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office Suite (i.e. Word, Excel, PowerPoint, and Outlook), preferred.
• Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish.
• NMLS License under the terms of the S.A.F.E. Act of 2008.”

Benefits

• Wellness program
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Employee assistance program
• Vision insurance