About the position
The Bilingual Medical Assistant, Back Office at the Arizona Kidney Disease and Hypertension Center (AKDHC) Tucson St. Mary's Office plays a crucial role in supporting the care and treatment of patients with renal disease. Under the direction of the Office Coordinator, this position involves performing a variety of general medical assistant functions that are essential for the smooth operation of the office and the well-being of patients. The successful candidate will be responsible for a range of patient care activities, including back-office check-in and check-out, managing prescription refills, and providing education to patients regarding their health conditions, particularly in relation to anemia and iron management. Additionally, the role includes administering injections and scheduling necessary medical procedures. The Bilingual Medical Assistant will also be tasked with conducting 24-hour blood pressure monitoring, interviewing patients to gather vital information, and measuring vital signs such as pulse rate, temperature, blood pressure, weight, and height. It is essential to maintain accurate records in patients' charts and electronic medical records (EMR), including urine tests. The position requires notifying physicians of any changes in a patient's clinical status or abnormal test results, as well as collecting and processing urine samples for courier transport. In addition to patient care, the role involves clerical tasks such as distributing mail and reports, filing, scanning, scheduling, data input, and providing general support to all office personnel. The Bilingual Medical Assistant must adhere to company policies and procedures, prioritize daily activities, and maintain office equipment and medical supplies through efficient inventory management. The position may also require processing Hospital Disposition Reports, Recall Reports, and medical record requests while ensuring compliance with HIPAA regulations. The successful candidate will contribute to a positive and cooperative teamwork environment, supporting the overall mission of AKDHC to provide high-quality care to patients.
Responsibilities
- Perform patient care activities, such as back-office check-in, check-out, prescription refills, anemia, and iron management, administer injections, schedule procedures and provide patient education.
- Schedule and process 24-hour blood pressure monitoring.
- Interview patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, height; and update medication list; record information in patients' charts/EMR to include urine tests per Clinitek.
- Notify physician of changes in patient's clinical status and/or abnormal test results.
- Collect urine samples and process specimens for courier transport.
- Monitor and optimize allotted time slots in all schedules utilizing the available programs/reports.
- Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, answering phones and general support to all office personnel.
- Adhere to company policies and procedures and prioritize and complete day to day activities.
- Maintain office equipment, office, and medical supplies through efficient inventory management.
- Process Hospital Disposition Reports.
- Process Recall Reports and mail recall and no-show letters to patients; follow up with patients and/or primary care physicians as needed.
- Monitor dictation process by maintaining accurate dictation logs, ensuring physician review and signature, mailing report and scanning dictation into patient files.
- Process medical record requests for patients, referring physician offices and attorneys by adhering to HIPAA regulations to ensure HPI.
- Assist in the annual purging process of patient charts.
- May be required to report to alternate AKDHC worksites, as directed.
Requirements
- Current certification as a Medical Assistant or a diploma or certificate of completion of a Medical Assistant course of training from an accredited training organization.
- Fluent speaking, writing, and reading capabilities in Spanish and English required.
- Excellent customer service and communication skills for interfacing with patients, staff, and outside vendors.
- 1-2 years front/back office experience preferred.
- Ability to support a pleasant, positive, and cooperative teamwork environment.
- The successful candidate must be able to use a stethoscope, computer, scanner, printer, telephone, fax, and copier.
- Ability to multi-task and lift and/or move 50 pounds essential.
Benefits
- Paid time off
- Medical benefits
- Dental benefits
- Vision benefits
- Future growth opportunities within the company
- Collaborative and creative work environment where employees can learn and grow.
