Bilingual Medical Assistant

$43,680 - $55,245/Yr

Concentra - Anaheim, CA

Full-time - Entry Level

Anaheim, CA

1,001-5,000 employees

Ambulatory Health Care Services

About the position

The Bilingual Medical Assistant at Concentra plays a vital role in the patient care team, providing exceptional care and support to patients. This position involves performing routine medical procedures under the supervision of clinicians, ensuring a high-quality patient experience in a fast-paced environment. The Medical Support Specialist (MSS) is responsible for various tasks, including patient preparation, assisting with examinations, and maintaining medical equipment, all while adhering to safety and HIPAA guidelines.

Responsibilities

• Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing.
• Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing.
• Perform rapid screening tests (influenza, strep, mono, glucose, etc.).
• Assist providers during examination and treatment.
• Responsible for performing routine medical procedures as ordered by treating clinician and triaging emergent patients as needed.
• Prepare and assist clinician with procedure set up and injury care.
• Apply bandages, dressings, and splints as ordered by the treating clinician.
• Dispense medications and DME as ordered by the treating clinician in accordance with state regulations.
• Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center.
• Maintain supplies, clean rooms and equipment, and stock exam rooms.
• Maintain and operate all medical devices and equipment, including calibration and record keeping.
• Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected.
• Assist with patient flow and volume in partnership with center leadership.
• Keep patients informed of expected wait times during all aspects of the center visit.
• Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping.
• Ensure accuracy in documentation.
• Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings or huddles as required.
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility.
• Complete any applicable training including clinical competency training.

Requirements

• Graduate of an accredited medical assistant program with completion of an externship highly preferred, OR at least one year of direct patient care experience as a medical assistant, OR military medical specialist experience.
• Customarily has at least six months or more of medical assistant experience.
• Knowledge of medical procedures and medical terminology.
• Working knowledge of occupational medicine requirements (state specific) preferred.
• Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
• Outstanding customer service skills and the ability to deal with people tactfully and professionally.
• Ability to handle sensitive and confidential information in accordance with federal and state laws and company policies.
• Able to communicate both verbally and in writing in a clear and professional manner.
• Teamwork focus with peers and center leadership team.

Nice-to-haves

• Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications.

Benefits

• 401(k) matching
• Commuter assistance
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Dependent Care Spending Account