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Bluestem Health - Lincoln, NE

posted 5 days ago

Full-time - Entry Level
Lincoln, NE

About the position

We are looking for a medical receptionist to join our team of professionals. This is a full-time (40 hours per week), non-exempt position. The Medical Receptionist serves as the front line for the medical team; greeting patients, collecting payments, verify billing information and performing all clerical duties necessary to prepare patient visits.

Responsibilities

  • Welcomes patients and visitors by greeting in person or on the telephone, by answering questions or referring inquiries.
  • Maintains confidentiality of personal and financial information.
  • Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving unattended.
  • Optimizes patient satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patients' arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Answers patients questions.
  • Maintains the reception and patient waiting areas.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Gathers third party payment information and records charges.
  • Establishes that each patient is offered and advised of the Sliding Fee Scale.
  • Collects and receives patient fees, including payment on accounts, co-payments, and sliding fee payments.
  • Collects and maintains patient registration and utilization data for reports.
  • Work in collaboration with other health professionals and members of the health care team in order to ensure patients receive timely care.
  • Performs other necessary duties as required to support the clinic and ensure patient flow.

Requirements

  • High School diploma or GED required
  • Fluent in Burmese/Karen
  • One year of medical office experience preferred
  • Strong computer skills, including working knowledge of Microsoft Excel and Word
  • Bilingual preferred, but not required
  • Good oral and written communication skills
  • Highly organized, attentive to detail, quality and accuracy
  • High energy and a positive attitude
  • Strong commitment to customer service and professionalism
  • Ability to interrelate with a wide variety of people and cultures
  • Ability to maintain high level of confidentiality
  • An ability to fulfill their job requirements with minimal supervision
  • Ability to communicate effectively in person and on the telephone with the public, patients, and staff
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