Bilingual Medical Receptionist - Bellaire

Minivasive Pain & Orthopedics - Houston, TX

Full-time - Entry Level

Houston, TX

Ambulatory Health Care Services

About the position

The Bilingual Medical Receptionist at Minivasive Pain and Orthopedics is responsible for facilitating smooth clinic operations by assisting patients, doctors, and office staff. This role involves scheduling appointments, greeting patients, managing medical records, and ensuring a welcoming environment for all visitors. The receptionist serves as the first point of contact for patients, both in person and over the phone, and plays a crucial role in maintaining the clinic's efficiency and patient satisfaction.

Responsibilities

• Assist with management of daily clinic operations including ensuring the clinic is open and closed in a timely manner
• Greet patients as they arrive to the facility and provide them with appropriate information
• Assist patients in completing all necessary forms and documentation
• Ensure completeness and accuracy of patients' forms and logs including all demographics in EMR system
• Update patients' information in EMR system and all related records
• Keep patient appointments on schedule by notifying provider of patients' arrival
• Answer telephone, route calls when appropriate, and answer inquiries
• Maintain patient accounts by obtaining, recording, and updating personal and financial information
• Call patients to remind them of appointments
• Schedule and reschedule patients' appointments
• Coordinate mail flow in and out of the office
• Ensure reception area is well maintained, neat and clean, including magazines

Requirements

• High School Diploma or GED
• One (1) year of experience in a clinical setting
• Valid Texas Driver's License
• Strong computer knowledge including proficiency with MS Outlook, Word, and Excel
• Strong attention to detail
• Exceptional customer service and phone etiquette
• Excellent verbal and written communication skills
• Broad knowledge of the content, intent, and application of HIPAA, federal and state regulations
• Knowledge with in and out of network insurances, insurance verification, patient responsibility, and process for prior authorization
• Ability to travel between facilities if necessary

Benefits

• 3 Medical Plans
• 2 Dental Plans
• 1 Vision Plan
• Employee Assistance Program
• Short and Long-Term Disability Insurance
• Basic and Voluntary Life with AD&D Plan
• 401(k) with a 2-year vesting
• PTO + Holidays