Bilingual Member Service Specialist I (Contact Center)

$43,077 - $43,077/Yr

Berkeley Electric Cooperative - Moncks Corner, SC

Full-time - Entry Level

Moncks Corner, SC

Utilities

About the position

The Bilingual Member Service Specialist I at Berkeley Electric Cooperative, Inc. is a full-time role focused on providing exceptional bilingual support to members in both English and Spanish. The specialist will serve as a trusted advisor, addressing inquiries, resolving issues, and enhancing member satisfaction through effective communication across various channels.

Responsibilities

• Engage with members to answer questions, resolve concerns, and provide assistance with products or services in both English and Spanish.
• Manage incoming calls, emails, and chat ensuring timely and professional responses.
• Assess and address members' needs, offering thoughtful and efficient solutions to ensure positive outcomes.
• Accurately document interactions, update member records, and ensure confidentiality in compliance with company policies.
• Work closely with other teams to resolve complex issues and share member feedback for continuous service improvement.
• Use bilingual skills to bridge language gaps and ensure all members feel understood and valued.

Requirements

• Fluent and proficient in both English and Spanish is essential.
• 1-3 years or more of experience in a member or customer service role is preferred.
• Strong verbal and written communication in both languages.
• Proven skills in resolving conflicts, handling complex situations, and working independently.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and career advancement.