Bilingual Mortgage Loan Officer - (Spanish/English)

$50,000 - $50,000/Yr

Pennymac - Tampa, FL

Full-time - Entry Level

Tampa, FL

1,001-5,000 employees

Real Estate

About the position

PENNYMAC: Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day: The role of the Mortgage Loan Officer is to assist existing customers from our Servicing Portfolio telephonically with their current and future mortgage needs. Each licensed Loan Officer is provided inbound/outbound leads to service in accordance with Pennymac policies, procedures and lending guidelines. Compensation for the Loan Officer role is directly tied to performance. The average estimated salary plus incentives for this position is $184,500 to $249,000. The Mortgage Loan Officer will: Handle high volume of inbound/outbound calls to assist existing Pennymac customers as well as new customers. Identify current customer needs and provide guidance for product solutions. Advise and educate customers on home-buying or refinance processes. Recommend loan solutions to customers to improve their overall financial position. Assist applicants through the loan application process including reviewing disclosures and loan documents. Emphasize benefits of Pennymac's offers and advantages to highlight how they are beneficial to the customer's needs and provide appropriate rebuttal options as applicable. Manage pipeline activities while meeting production goals, compliance requirements and company guidelines in adherence with lending regulations. Provide a Best in Class experience to every caller to represent the organization's culture and values. Perform other related duties as required and assigned. Demonstrate behaviors which are aligned with the organization's desired culture and values.

Responsibilities

• Assist existing customers from the Servicing Portfolio with their current and future mortgage needs via telephone.
• Handle high volume of inbound/outbound calls to assist existing and new customers.
• Identify current customer needs and provide guidance for product solutions.
• Advise and educate customers on home-buying or refinance processes.
• Recommend loan solutions to customers to improve their overall financial position.
• Assist applicants through the loan application process including reviewing disclosures and loan documents.
• Emphasize benefits of Pennymac's offers and advantages to highlight how they are beneficial to the customer's needs.
• Manage pipeline activities while meeting production goals, compliance requirements, and company guidelines in adherence with lending regulations.
• Provide a Best in Class experience to every caller to represent the organization's culture and values.
• Perform other related duties as required and assigned.

Requirements

• 3+ years of origination and lending experience
• Must have current UST License
• Excellent interpersonal, written, and verbal communication skills
• Ability to multitask and work in a fast-paced environment while navigating through different system applications and software
• Great sense of responsibility and organization
• Strong attention to detail and ability to work independently
• Team player, works well with others and willing to assist peers
• Excellent critical thinking, problem solving and sound judgment skills
• Bi-lingual Spanish is required

Benefits

• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Parental leave
• Vision insurance
• 401(k) matching
• Life insurance