Bilingual Office Clerk

$29,120 - $31,200/Yr

Kimbrell's Furniture - Fayetteville, NC

Full-time

Fayetteville, NC

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Bilingual Office Clerk at Kimbrell's Furniture serves as a crucial liaison between the company and its valued customers. This role is centered around effective communication, requiring a high level of professionalism and customer service. The Office Clerk is tasked with resolving customer debts and collecting payments, necessitating strong persuasion and negotiation skills. Attention to detail is paramount, as the clerk must ensure that payment plans are accurately recorded and adhered to, maintaining confidentiality and excellent record-keeping practices. The position demands a proactive approach to problem-solving, enabling the clerk to assist customers in navigating their financial obligations while fostering a positive relationship with them. In this role, the Office Clerk will interact with customers diligently and courteously, ensuring that all transactions are handled accurately and responsibly. A solid understanding of cash management procedures and best practices is essential, as is the ability to monitor accounts for outstanding debts. The clerk will gather and verify customers' personal and credit information, retaining customer loyalty while initiating the necessary processes for payment collection. This position is not only about collecting payments but also about maintaining a positive customer experience, which is vital for the company's reputation and success.

Responsibilities

• Interact with customers diligently, courteously, and professionally while collecting payments.
• Have a good knowledge of cash management procedures and best practices.
• Handle transactions accurately and responsibly.
• Follow set strategies for collection procedures.
• Monitor accounts to identify outstanding debts.
• Gather and verify customers' personal and credit information.
• Retain customer loyalty while initiating processes for the collection of payments.
• Maintain and update records of customers from whom collections are made.

Requirements

• Proven experience in a similar role.
• Ability to cooperate and work in a team setting.
• Knowledge of billing procedures and collection techniques.
• Working knowledge of MS Office and databases.
• Patience and ability to manage stressful work situations.
• Excellent communication skills (written and oral).
• Office experience.
• Problem-solving skills.
• Weekend and Holiday availability.
• Must be Bilingual (Spanish).