Bilingual Operations Manager

$59,000 - $64,000/Yr

The Maids of Denver - Denver, CO

Full-time - Mid Level

Denver, CO

About the position

The Operations Manager at The Maids of Denver is responsible for overseeing daily operations within a vibrant and growing home cleaning business. This role focuses on managing staff, optimizing processes, and ensuring high levels of customer satisfaction while fostering a positive work environment. The ideal candidate will leverage their leadership skills to motivate teams and implement strategies that enhance operational efficiency.

Responsibilities

• Manage day-to-day operations and prepare teams each morning for their day.
• Develop and implement strategies to reward/motivate and train teams.
• Monitor performance and KPIs to identify areas for improvement.
• Recruit, hire, and develop staff to ensure a high level of performance and job satisfaction.
• Respond to a variety of customer requests via phone, email and text.
• Publicly reward employees' excellent work and promote positive culture.
• Collaborate with owner to make decisions for operational activities and set strategic goals.
• Identify opportunities for cost savings and process improvements.
• Conversational Spanish to lead or listen to staff and bridge communication to the office or to customers.
• Perform daily administrative duties such as payroll, accounts receivable, inventory and scheduling.

Requirements

• Proven experience as an Operations Manager or similar role.
• Strong leadership skills with the ability to motivate and manage teams effectively.
• Great interpersonal abilities with both employees and customers - written and verbal.
• Proficient in Excel, Microsoft, Scheduling software and multitasking.
• Follow and teach processes to make day-to-day operations run smoothly.
• Ability to analyze data and make data-driven decisions.
• Ability to figure things out independently but know when to ask for help.
• Attention to detail, being really good with people, positivity, and being very organized are SUPER important.

Benefits

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Retirement plan