Bilingual Outbound Call Center Rep - Remote

$31,200 - $31,200/Yr

Signify Health - Fort Worth, TX

Full-time - Entry Level

Remote - Fort Worth, TX

Insurance Carriers and Related Activities

About the position

The Bilingual Outbound Call Center Representative at Signify Health plays a crucial role in the Member Engagement team by contacting members of Medicare Advantage and Medicaid health plans. The representative will offer, explain, and schedule free in-home or virtual healthcare evaluations, aiming to improve lives and make a lasting difference. This position requires meeting productivity, quality, and customer service goals while working in a remote environment.

Responsibilities

• Make an average of 50 outbound calls per hour using an automatic dialer system to schedule healthcare evaluations.
• Follow 20+ approved scripts to ensure members understand the terms and respond to rebuttals professionally.
• Maintain a positive, professional, and energetic approach to clients and team members.
• Meet daily departmental goals, including 300-400 outbound dials and 24 appointments set per day.
• Adjust, reschedule, and cancel appointments as requested by members and providers.
• Monitor performance results using designated reporting systems and report member complaints to managers.
• Participate in peer coaching and adhere to HIPAA and privacy guidelines.

Requirements

• High School Diploma or equivalent preferred.
• 1+ year of call center experience or 2+ years of general work experience required.
• Previous outbound call center or high-volume experience preferred.
• Desire to work in a results-oriented outbound call center environment.
• Strong communication skills and ability to treat members with professional courtesy.
• Ability to adhere to a fixed daily schedule and strong computer skills.

Nice-to-haves

• Experience working in a metrics-driven environment with an auto dialer and scripts.

Benefits

• Medical, Dental and Vision plans starting the 1st of the month after the start date.
• Bi-weekly pay with monthly commission bonus potential.
• 401K and employee stock purchase program.
• Tuition reimbursement and employee discount programs.