Bilingual Patient Advocate (Spanish/English)

Elevate Patient Financial Solutions - Washington, DC

Full-time - Entry Level

Washington, DC

About the position

The Bilingual Patient Advocate (Spanish/English) at Elevate Patient Financial Solutions is responsible for connecting uninsured hospital patients with programs that can cover their medical expenses. This role serves as a liaison between patients, hospital facilities, and government agencies, ensuring that patients receive the necessary assistance and support throughout the application process.

Responsibilities

• Screen uninsured hospital patients to determine eligibility for medical or disability assistance programs.
• Complete applications and follow through until approval.
• Document all cases accurately and timely in company and hospital systems.
• Provide exceptional customer service to patients and stakeholders.
• Participate in ongoing training to stay updated on relevant content.
• Maintain a work queue of patient accounts and collaborate with hospital staff.
• Handle incoming and outgoing calls related to patient enrollment and renewals for Medicaid.
• Assist applicants in gathering necessary documentation and arranging transportation when needed.
• Inform clients of coverage approvals and denials in a timely manner.
• Participate in additional training to understand changing governmental program regulations.

Requirements

• High School Diploma or GED preferred.
• Prior hospital experience preferred.
• Experience with state and federal programs.
• Strong critical thinking skills.
• Ability to navigate the hospital environment for up to 8 hours a day.
• Proficient in Microsoft Office Suite, especially Excel and Outlook.
• Effective oral and written communication skills in both English and Spanish.
• Ability to multitask in a fast-paced environment.

Nice-to-haves

• Experience in customer service roles.
• Knowledge of medical billing and coding.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid holidays
• Paid time off
• Pet insurance
• Referral program