Bilingual Patient Care Coordinator/Medical Assistant, Front Office - Thunderbird Office

Liberty Bank & Trust Co - Glendale, AZ

Full-time

Glendale, AZ

Credit Intermediation and Related Activities

About the position

The Bilingual Patient Care Coordinator/Medical Assistant at the AKDHC Thunderbird Office plays a crucial role in supporting patient care and treatment. This position involves performing various medical assistant functions, assisting office personnel, and ensuring efficient office operations while providing excellent patient service.

Responsibilities

• Perform patient care activities, such as back-office check-in, check-out, prescription refills, anemia, and iron management, administer injections, schedule procedures and provide patient education.
• Schedule and process 24-hour blood pressure monitoring.
• Interview patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, height; and update medication list; record information in patients' charts/EMR to include urine tests per Clinitek.
• Notify physician of changes in patient's clinical status and/or abnormal test results.
• Collect urine samples and process specimens for courier transport.
• Monitor and optimize allotted time slots in all schedules utilizing the available programs/reports.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, answering phones and general support to all office personnel.
• Adhere to company policies and procedures and prioritize and complete day to day activities.
• Maintain office equipment, office, and medical supplies through efficient inventory management.
• Process Hospital Disposition Reports.
• Process Recall Reports and mail recall and no-show letters to patients; follow up with patients and/or primary care physicians as needed.
• Monitor dictation process by maintaining accurate dictation logs, ensuring physician review and signature, mailing report and scanning dictation into patient files.
• Process medical record requests for patients, referring physician offices and attorneys by adhering to HIPAA regulations to ensure HPI.
• Assist in the annual purging process of patient charts.
• May be required to report to alternate AKDHC worksites, as directed.

Requirements

• Current certification as a Medical Assistant preferred or a diploma or certificate from a recognized course of study for preparing Medical Assistants.
• Fluent capabilities in speaking, reading, and writing in Spanish and English required.
• Excellent customer service and communication skills for interfacing with patients, staff and outside vendors.
• 1 - 2 years front/back office experience preferred.
• Ability to support a pleasant, positive and cooperative teamwork environment.
• The successful candidate must be able to use a stethoscope, computer, scanner, printer, telephone, fax, and copier.
• Ability to multi-task and lift and/or move 50 pounds essential.

Benefits

• Paid time off
• Medical benefits
• Dental benefits
• Vision benefits
• Future growth opportunities within the company