Bilingual Patient Services Representative, Spanish/English

Pediatric Specialists Of Virginia - Fairfax, VA

Full-time - Entry Level

Fairfax, VA

Ambulatory Health Care Services

About the position

The Bilingual Patient Services Representative at Pediatric Specialists of Virginia is responsible for supporting the Pulmonary/Neurology Outpatient Clinic by managing patient registrations, ensuring accurate information is collected, and facilitating the smooth operation of the clinic's front desk. This full-time role requires proficiency in both Spanish and English, and involves a variety of administrative and clerical tasks to enhance patient experience and clinic efficiency.

Responsibilities

• Registers patients for emergency and outpatient services, ensuring that complete and accurate information is obtained.
• Updates existing or creates new patient records, ensuring that information is complete and up-to-date and enters information into the computer database.
• Collects appropriate payments, logs them into the ledger or automated system, calculates receipts, and prepares packages for courier pick-up in accordance with established procedures and schedules.
• Accountable for the efficient operation of the front desk and reception function for a clinic or outpatient department.
• Serves as the first point of contact for patients and visitors and determines the purpose of their visit.
• Answers and screens telephone calls and takes accurate messages.
• Responds to inquiries and provides appropriate information or refers to a staff member.
• Provides a variety of administrative and clerical support to facilitate the smooth operation of the clinic or department.
• Schedules appointments as needed in the appointment book and/or in the automated scheduling system, following established guidelines.
• Performs a variety of other clerical tasks: makes copies, sends and receives faxes, opens and distributes mail.
• Monitors office supplies and forms and ensures that a sufficient quantity is on hand at all times.

Requirements

• Bilingual in Spanish and English is required.
• One year experience in a medical office environment.
• High School Diploma or GED.
• Basic computer skills: 50 wpm; Microsoft Office.

Nice-to-haves

• Previous experience using EPIC or other EMR system.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance