Bilingual Program Advisor

Fountain Life - Naples, FL

Full-time - Entry Level

Naples, FL

Ambulatory Health Care Services

About the position

The Bilingual Program Advisor at Fountain Life is responsible for engaging with potential and current members to promote the company's innovative health services. This role focuses on business development, member experience, and collaboration with internal teams to ensure a seamless customer journey. The advisor will utilize their bilingual skills to communicate effectively with a diverse clientele, fostering relationships and providing exceptional service.

Responsibilities

• Identify and qualify inbound leads, as well as engage in outbound prospecting activities.
• Drive confidence through digital, voice, and video interactions positioning Fountain Life brand and services.
• Promote longevity services, provide education, and establish relationships to facilitate member onboarding.
• Actively listen to prospects to tailor solutions to their specific health needs and goals.
• Follow up with prospects at various stages in the sales cycle to nurture and maintain engagement.
• Document activity in CRM software for full visibility with internal and external team members.
• Guide the member and potential member down the path of a defined Customer Experience Journey and participate in the continuous improvement process.
• Develop and maintain strong relationships with potential and current members, fostering trust and credibility.
• Provide exceptional customer service by promptly responding to inquiries, delivering accurate information, and personalized touches.
• Collaborate with team members and leadership to optimize efficiency in lead outreach and relations.
• Coordinate with the marketing team to align messaging, campaigns, and lead generation efforts.
• Provide feedback on customer requests and preferences.
• Communicate with the Fountain Life operations team, to ensure a seamless member-experience.

Requirements

• Bilingual in Spanish and English
• Experience in business development or sales
• Strong communication skills
• Ability to actively listen and tailor solutions to client needs
• Familiarity with CRM software

Nice-to-haves

• Experience in healthcare or wellness industries
• Knowledge of longevity services
• Customer service experience

Benefits

• Full-time position
• Competitive salary range
• Opportunities for professional development