Bilingual Project Coach (Onsite)

$44,000 - $44,000/Yr

Afni - Tucson, AZ

Full-time - Mid Level

Tucson, AZ

1,001-5,000 employees

Administrative and Support Services

About the position

The Bilingual Project Coach at Afni, Inc. is responsible for supervising and developing a team of insurance service consultants within the company's insurance program. This onsite role in Tucson, AZ, focuses on maximizing team performance, fostering individual skill development, and driving overall success through effective leadership and collaboration.

Responsibilities

• Maximize Team Potential by leveraging team members' natural talents.
• Supervise a team of 15 or more insurance service consultants.
• Collaborate with management and peers to identify best practices and brainstorm solutions.
• Identify opportunities for individual and team performance enhancement and implement improvement processes.
• Effectively resolve conflicts while balancing empathy, care, and performance for customers and staff.
• Handle administrative tasks such as managing time off, approving payroll adjustments, ensuring schedule adherence, and monitoring performance metrics.

Requirements

• High school diploma or equivalent.
• Previous supervisory experience in a call center environment.
• Previous insurance experience preferred.
• Ability to communicate direction clearly and concisely.
• Strong customer service background with the ability to drive results.
• Strong leadership and relationship skills.
• Naturally positive attitude.
• Proficiency in Microsoft Office products.
• Problem-solving skills with a genuine desire to help others succeed.
• Ability to multitask and prioritize effectively.
• Willingness to be part of a team and contribute to company success.

Benefits

• Starting pay of $44,000 with potential for higher earnings upon obtaining appropriate licensing.
• Generous bonus plan with guaranteed monthly payouts and opportunities to earn more.