Reliable Technologies - Gurnee, IL

posted about 2 months ago

Full-time - Entry Level
Remote - Gurnee, IL
Specialty Trade Contractors

About the position

The Bilingual Remote Call Center Loan Agent serves as a vital link between the company and its potential customers, primarily handling inbound and outbound calls to assist prequalified customers seeking loan services. This role emphasizes customer service, relationship building, and effective communication, ensuring that customers receive accurate information and solutions tailored to their needs. The position is fully remote after an initial training period in Gurnee, IL, and requires fluency in Spanish.

Responsibilities

  • Manage a high volume of inbound and outbound calls in a timely manner
  • Follow communication scripts when handling different topics
  • Identify customers' needs, provide accurate information, research every issue and provide solutions and/or alternatives
  • Quickly identify which of our affiliates can help a customer
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team quotas and targets

Requirements

  • Minimum 1 year of phone based Collections, Customer Service or Sales experience required
  • Fluent in both speaking and writing Spanish
  • Previous high volume call experience required
  • Must be extremely comfortable with computers including multiple monitor setups
  • Excellent oral communication and active listening skills a must
  • Team oriented
  • Reliable and punctual
  • Self-motivated, excellent time management skills when working from home
  • Must be receptive to feedback
  • Advanced problem-solving skills
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types

Nice-to-haves

  • CRM software experience (1 year preferred)
  • Call center experience (1 year preferred)

Benefits

  • Dental insurance
  • Health insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Work from home
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